Frequently Asked Questions
Until an order is concluded, items added to a Shopping Bag remain available on the website
and can therefore be purchased by other customers. If this should happen before you
complete your order, you will receive a notification that the items are no longer available.
Check your spam folder and make sure that the email address is in the safe senders list of
your email account. This will prevent the anti-spam filter from blocking future
If this does not work please contact us as there may be errors with the email address you
Order being prepared :
The order has been confirmed and we have already sent a confirmation email with the Order
Order has shipped :
As soon as the order is shipped from our warehouse, we will send you a confirmation email
with the Tracking Number to track the delivery.
It is possible to check the order status at any time by entering the Order Number in the
Follow your Order page. Registered users can also find all information related to their orders
in the My Account area.
We are sorry, but once an order has been confirmed, it is processed automatically and
cannot be canceled. The package can be returned as indicated in our Return Policy.