Shipping policy

As some orders are fulfilled by independent brands or suppliers, processing times may vary for made-to-order or pre-order items. Upon order confirmation, anticipate another notification when your purchase is on its way.

DOMESTIC & INTERNATIONAL SHIPPING RATES AND ESTIMATES


Experience the diverse shipping times and fees across our brands and suppliers. Visit each product page for details on shipping origins, costs, and production times for made-to-order and pre-order items. Please be aware that shipping costs may increase when ordering from different sources. Once shipped, receive tracking information via email. L’Oeuvre is not responsible for missed deliveries and reserves the right to charge shipping fees for uncollected packages. Our shipping rates aim for fairness and affordability, but unique circumstances may require additional charges, communicated transparently via email, offering the option to cancel an order. For inquiries, contact us at enquiries@loeuvre.co.

For our unique, substantial and heavy pieces, where shipping is individually calculated. Following your purchase, expect a personalized quote. You'll have the opportunity to review and approve any additional costs before we proceed with the shipment, ensuring transparency and satisfaction

Kindly be aware that any import fees or taxes imposed on orders are the responsibility of the customer.

HOW DO I CHECK THE STATUS OF MY ORDER?


When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 to 15 days of receiving your shipping confirmation email, please contact us at enquiries@loeuvre.co with your name and order number, and we will look into it for you.

RETURNS, REFUNDS & EXCHANGES


Please refer to our refund policy for any information regarding this.